Rob Akershoek is IT management / DevOps Architect at DXC and chair of the IT4IT Forum within The Open Group. Rob helps IT organizations to design and implement a new Digital Operating Model, ready to manage the new digital ecosystem. He combining different practices such as IT4IT, DevOps, (Scaled) Agile development, SRE, Continuous Delivery, Security Management with established ITIL service management practices. He assists IT organizations in their IT automation journey covering the entire IT value chain including portfolio management, the DevOps toolchain including CI/CD, test management, monitoring and event management, risk and security management, ITSM, CMDB, cloud orchestration, etc. He helps organizations to streamline and automate IT activities across the end-to-end value stream, including leveraging infrastructure as code, AIOps and omni-channel self-service-portals. Rob is involved in developing the IT automation blueprint and DevOps journeys at organizations such as Shell, ING, ABN AMRO, Philips, Rabobank, NN Group and Vodafone and he is author of numerous articles and author the IT4IT management guide (managing the business of IT).