In IT since 1989 is various roles and functions (e.g. Service manager, process engineer, IT & Facilities manager, consultant, team leader). Trainer/Consultant for ITSM and Lean IT. Specialised in behavioral change and performance management (OBM) in IT environments. Developer of the official OBM Foundation training, author of 'OBM, an introduction', contributing author of 'VeriSM, A service management approach for the digital age.
Change & agility is all about people and behavior. I help leaders to actually realize behavioral change, so they enable increased performance, customer value and agility.
Key message: you get what you reinforce.