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Choose your flows


Dates

6 April 2022

08:30 - 09:30
Registration and Coffee - Tea

Registration  @Entrance

Coffee / Tea  @Restaurant Speys


09:30 - 09:45
Opening by Chair

Opening of servisiondays event by Chair


09:45 - 10:30
Keynote Sander Hoogendoorn & Kim van Wilgen: the (non)sense of flow
Sander Hoogendoorn
flowmanifest.org
Kim van Wilgen
flowmanifest.org
🔄
10:30 - 10:45
Quick Coffe-Tea break

Quick break


10:45 - 11:15
Open
🧭

tbd


10:45 - 11:15
Open
🚚

tbd


10:45 - 11:15
The Do's and Don'ts of Cloud platform teams
Geert v.d. Cruijsen
Cloud Native Software Architect | DevOps Consultant | Speaker, Azure | .Net | Xamarin | SRE | Chaos Engineer | MS MVP
🧠

After the session you should be able to set up your team for success making it faster & easier for teams to use the cloud without compromising on security & compliance


More about Geert v.d. Cruijsen
10:45 - 11:50
Workshop : Flow & behavior
Robert den Broeder
Trigono BV
🔄

Workshop Robert den Broeder - Flow & behavior


More about Robert den Broeder
10:45 - 11:15
Open
🔄

tbd


11:20 - 11:50
Keep the Customer Satisfied
Martin Goble
SIAM Competency Lead, TCS
🔄

IT Service Providers (both internal and external) go to extraordinary lengths to provide excellent service to their customers. IT is an industry that is becoming increasingly aware of the importance of managing the mental well being of our staff. Poor employee mental health, not only impacts the individual but the company as well. It can lead to employee job dissatisfaction, staff turnover, absenteeism, reduced performance and lack of productivity and efficiency. So how can customers and providers ensure a healthy working relationship? This presentation will look at areas that may cause stress, and what can be done to reduce the mental cost of keeping the customer satisfied.


More about Martin Goble
11:20 - 11:50
Roger Berger: transforming service delivery towards high-performance
Roger Berger
HSO
🚚

transforming service delivery towards high-performance


More about Roger Berger

Sponsored by HSO
11:20 - 11:50
open
🧠

tbd


11:20 - 11:50
open
🧭

tbd


12:00 - 12:30
Keynote Marco Gianotten: XLA, value & flow
Marco Gianotten
Giarte
🚚

XLA, value & flow


More about Marco Gianotten
12:30 - 13:30
LUNCH @Restaurant Speys

Lunch @Restaurant Speys


13:30 - 14:00
Keynote Tammy Butow: Chaos Engineering & flow
Tammy Butow
Gremlin
🚚

Chaos Engineering & flow


More about Tammy Butow
14:10 - 14:40
Why Flow is the key to employee engagement?
ir. Dragana Mijatovic, MBA
Managing Director - Enterprise Transformations Advisory, Quint
🚚

According to psychology experts, the best way to motivate employees and inspire them to do their best work is to encourage them to reach a state of ‘flow’. Dragana will share strategies and experiences how to create flow and survive in the war of talents.


More about ir. Dragana Mijatovic, MBA

Sponsored by Quint
14:10 - 14:40
How to take the naivity out of cloud-native
Elaine Versloot
Binx.io
🧠

The flow state is the mental state in which a person or organization performing an activity is fully immersed in a feeling of energized focus, full involvement, and enjoyment in the process of the activity. Cloud services are a great example of technology that supports the state of flow for any business. In this presentation, Elaine will discuss common pitfalls for organizations that hope to reap benefits from lifting-and-shifting to the cloud without putting their modus operandi under a magnifying glass. Finally, Elaine will demonstrate best-practices for successful cloud transformation.


More about Elaine Versloot

Sponsored by Binx.io
14:10 - 14:40
It's ITIL Jim, but not as we know it
Mark Smalley
IT Management Consultant, Smalley.IT
🧭

Mark Smalley is the Lead Editor of ITIL®4’s new High Velocity IT book, that explores what IT service management looks like in digitally enabled organizations. He consulted with 45 industry colleagues from 18 countries to determine the desired topics, and engaged 23 of them as co-authors. He will share his thoughts on key topics such as ethics, unpredictability, safety culture, service-dominant logic, operating models and value streams (which is where the action happens).

After this presentation, IT practitioners should:

·        Realize that they are morally responsible for the unintended consequences of their actions

·        Use explorative approaches to ‘manage’ complex systems

·        Be more human and have more fun in I


More about Mark Smalley

Sponsored by Smalley-IT
14:10 - 14:40
open
🔄

tbd


14:10 - 15:30
Workshop : Creating safe environments for optimal service flow
Linda van Sinten
Robert van Lieshout
🧭

Creating safe  environments for optimal service flow


More about Linda van Sinten
More about Robert van Lieshout
14:40 - 15:00
Coffe - Tea break

Coffe - Tea break @restaurant Speys


15:00 - 15:30
Open
🧠

tbd



Sponsored by tbd
15:00 - 15:30
Measuring the flow of value
Peter Brooks
Service Governance Consultant Author Clinical Researcher Trainer, One-Time-Pad Cryptography & key-distribution
🧭

"The use of metrics has a bad name for many good reasons - but we do need to measure things to understand
them, to manage them, and to improve them. This presentation discusses how to use metrics to measure flow,
basing metrics on value, how to prevent the usual problems with metrics, and how to ensure that the metrics
you design and use are effective and efficient and themselves contribute towards the production of value.
Metrics are often designed statically, it's necessary to understand the nature of flow, in particular, the flow of
value, how to measure it, and how to measure blocks to efficient flow of value, so as to remove them, or
minimise their impact. 'All is flow.' - Heraclitus"


More about Peter Brooks
15:00 - 15:30
open
🔄

tbd


15:00 - 15:30
Continual Improvement journey
Paula Määttänen
Senior Solution Architect, TietoEVRY, itSMF Finland
🚚
15:45 - 16:30
Keynote Rocky Hehakaija: Think like a comma
Roxanne ‘Rocky’ Hehakaija
Founder, Favela Street
🧠

What is your level of expectation? Towards yourself and others?

Building a successful team is all about mindset.

With the comma mindset you can create an environment where everybody gets into the right flow.


More about Roxanne ‘Rocky’ Hehakaija
16:30 - 16:45
Closure by Chair

Closure of day 1 by chair


16:45 - 18:00
Drinks & Socializing @ Speys

Socializing and Drinks


18:00 - 22:00
Social Event : Keynote by <tbd>, Innovation Award & Dinner

Keynote by



7 April 2022

08:15 - 08:30
Early Bird Registration

Early Bird Registration - Coffee and Tea @Restaurant Speys


08:30 - 09:15
Registration - Coffee and Tea

Registration for 2nd day - coffee and tea @Speys restaurant


09:15 - 09:30
Opening by Chair

Opening i=of 2nd day by Chair


09:30 - 10:15
Keynote Nigel Thurlow:
Nigel Thurlow
Executive Director | Chief of Agile | Co-Creator of The Flow System™ | Author | Keynote Speaker | Trainer, The Flow Consortium
🧭
10:30 - 11:00
Helpful behaviors of middle managers in an agile transformation
Ellis de Haan, MBA
Business Unit Manager Xebia DevOps, Xebia
🔄

Helpful behavior of middle managers in an agile transformation

To implement a new way of working in an organization, the role of middle managers has been proven to determine success. Many leadership experts assume that for leaders to be effective, behaviors are applicable across the different levels of managerial positions. However, evidence shows that to be effective, different hierarchical positions require different managerial behaviors, which are almost unknown for middle managers. To successfully implement the Agile way of working, middle managers should take into account not only agile leadership behavior but also steering, supportive and change-oriented behaviors, typical feminine leadership qualities. Different phases of implementation require different ways of behavior for the middle manager to be deemed helpful. Learn from Ellis' research and her own experience in agile transformations and find the answer to how middle managers motivate employees to transform towards agile, and what leadership behavior is perceived as supportive in such a transformation.


More about Ellis de Haan, MBA

Sponsored by Xebia
10:30 - 11:00
Flow, from sports to business
Willem Wouter Gerritse
🚚

In this presentation Willem combines the lessons from olympic champions, lean IT experts en my own experience into practical guidelines that enable organizations to understand the principles of Flow in both the value delivery as the intense collaboration needed in fast changing environments.


More about Willem Wouter Gerritse
10:30 - 11:00
open
🧭

tbd


10:30 - 11:00
open
🧠

tbd


11:10 - 11:40
Keynote Pien Oosterman: How to Flow each other
Pien Oosterman
CEO Levi9, Levi9
🚚

I flow, you flow, we flow. ? How to help each other to get more often in this happy state.

Pien Oosterman, 48 years old, Married with 5 children (of which 3 stepchildren).

CEO of Levi9. Working in IT since 1998, mainly in commercial roles.

My secret flow moments: Analyzing my numbers (on my own in silence) and Getting to know my colleagues better during joiner meetings and update sessions.  


More about Pien Oosterman

Sponsored by Levi9
11:50 - 12:20
open
🔄

tbd


11:50 - 12:20
open
🚚

tbd


11:50 - 12:20
Platform services in a complex systems landscape
Rutger van Faassen
Bosch
Roy Krikke
Bosch
🧠

Platform services in a complex systems landscape


More about Rutger van Faassen
More about Roy Krikke
11:50 - 12:20
Trans4Mation for Dummies
Paul Wilkinson
Co-owner | speaker, GamingWorks
🧭

Digital Transformation is the latest Industry buzzword bingo phrase. Nobody knows what it is but everybody wants it! One thing is a fact. We are all faced with Digital disruption. This disruption well mean that IT organizations and IT professionals will need to transform? But transform from what to what? From SILO’s to end-to-end empowered teams, from processes to value streams, from a ‘framework’ focus to a behavior focus. Ensuring the smooth flow of decisions, information, work and value. However there are some long-standing barriers that stand in the way. In this session Paul will reveal several areas that need to transform, based on observations and feedback from more than 400 organizations faced with ‘Transformation’. You will gain insights and tips into what YOU need to do differently starting tomorrow!


More about Paul Wilkinson
12:20 - 13:20
LUNCH @Restaurant Speys

Lunch @Restaurant Speys


13:20 - 14:00
Keynote Dave Snowden: Flow and Cynefin
Dave Snowden
Cynefin
🔄
14:10 - 14:40
Simplified Service Managament
Wim Hoving
ServiTect
🚚
14:10 - 14:40
DTAP is DEAD: The art & joy of testing in production
Geert v.d. Cruijsen
Cloud Native Software Architect | DevOps Consultant | Speaker, Azure | .Net | Xamarin | SRE | Chaos Engineer | MS MVP
🧠

In this session we will discuss why you should in production, how to do this in a secure way, what benefits it will give you but also give you practical examples of how to do this in practice. Join this session to make sure your users aren't the only people who are testing your application in production!


More about Geert v.d. Cruijsen
14:10 - 14:40
Employee Driven Service Desk - why and how?
Sami Kallio
CEO / co-founder, HappySignals
🧭

In this session Sami will speak about how to change your support services to work in a more end-user-centric way. He will use data from the Happiness Score™ reports (free industry benchmark), including more than 1.5M responses and customer stories about how the experience data can and should be used. He will also talk about why companies should be moving away from traditional SLAs to XLAs.


More about Sami Kallio
14:10 - 14:40
Living in Ebb & Flow
Simone Jo Moore
Build Resilience - connect the H2H, EI & AI | Framework Mixologist & Human API, SJM
🔄

Being dynamic, fast and smooth flowing is more than a technology expectation, it’s a human one! Systems make it possible but people make it happen so let’s talk about your balance between ebb and flow. If we’re to ‘get in the zone’ faster and be in flow more often, we need better understanding of living in a VUCA world, what needs to exist in our strategy to build resilient behaviour and continue to evolve our ability. Combined, this helps to keep ourselves in a mindful state - a flow state in which our people can feel and experience being energised and fully involved.


More about Simone Jo Moore
14:10 - 15:40
Workshop Nigel Thurlow : ...
Nigel Thurlow
Executive Director | Chief of Agile | Co-Creator of The Flow System™ | Author | Keynote Speaker | Trainer, The Flow Consortium
🧭
15:10 - 15:40
open
🧠

tbd


15:10 - 15:40
ITSM in the Age of DevOps
Rob Akershoek
Sr. IT management architect, DXC
🧭

Let the transformation begin!

Most IT organizations are in a transformation journey creating a new digital operating model, leveraging (Scaled) Agile frameworks, DevOps and Continuous Delivery. At the same the technology landscape is changing due to Cloud services and Containers, etc. Traditional IT service management practices are being challenged. Many DevOps teams even question the need to have a CMDB or register changes in the ITSM system; or why not manage incidents in their own agile backlog? The dilemma many organizations are struggling with is: How should IT service management transform in the age of DevOps and Cloud? This presentation shows you how the new role of IT service management fits in a modern digital operating model.


More about Rob Akershoek
15:10 - 15:40
open
🔄

tbd


15:10 - 15:40
Sensemaking architecture: dealing with dynamics and variety
Marlies van Steenbergen
principal consultant enterprise architecture, Sogeti Nederland B.V.
🚚

With the current wave of digitalization and the subsequent speed of change, complexity and moral challenges, we need to extend our view from the organisation to the entire ecosystem, deal with increasing unpredictability and with the (moral) impact of our architectures on individuals and society. Making sense of today’s world requires an architecture that is human-centred, flow-oriented, value-sensitive, and discretionary. Human-centred because in an increasingly complex world, the attitude, interactions, and capabilities of people are essential. Flow-oriented because it is not about static descriptions but about the dynamics of doing business. Value-sensitive because the values of all stakeholders, direct and indirect, including future society, must be respected. Discretionary because to create adaptivity, architecture must be able to differentiate between different contexts and subsystems within organisations and adjust both content and way of working to the needs of a situation.


More about Marlies van Steenbergen
15:50 - 16:35
Keynote : Flow & Mind - Mindgym
Wouter de Jong
🔄

When we talk about selfcare we often think of exercising and eating well, but you only feel healthy and strong if you are also mentally fit. Luckily, you can train your mind just as you would train your body.


Wouter de Jong transforms every meeting into his "Mindgym" and helps you to exercise your mind. The workshop focusses on the 4 key areas in which you can train your brain: compassion, attention, altruism and positivity. Based on the latest scientific insights and combining ideas from mindfulness, compassion training and positive psychology, Mindgym will improve your mental fitness - leading to positive results in every area of ​​your life.


More about Wouter de Jong

Sponsored by Sportschool voor je geest
16:35 - 16:45
Closure by Chair

Closure of 2nd day and event by Chair


16:45 - 18:00
Drinks and Socializing @Speys

Drinks and Socializing @Restaurant Speys