After the session you should be able to set up your team for success making it faster & easier for teams to use the cloud without compromising on security & compliance
Workshop Robert den Broeder - Flow & behavior
IT Service Providers (both internal and external) go to extraordinary lengths to provide excellent service to their customers. IT is an industry that is becoming increasingly aware of the importance of managing the mental well being of our staff. Poor employee mental health, not only impacts the individual but the company as well. It can lead to employee job dissatisfaction, staff turnover, absenteeism, reduced performance and lack of productivity and efficiency. So how can customers and providers ensure a healthy working relationship? This presentation will look at areas that may cause stress, and what can be done to reduce the mental cost of keeping the customer satisfied.
transforming service delivery towards high-performance
XLA, value & flow
Chaos Engineering & flow
According to psychology experts, the best way to motivate employees and inspire them to do their best work is to encourage them to reach a state of ‘flow’. Dragana will share strategies and experiences how to create flow and survive in the war of talents.
The flow state is the mental state in which a person or organization performing an activity is fully immersed in a feeling of energized focus, full involvement, and enjoyment in the process of the activity. Cloud services are a great example of technology that supports the state of flow for any business. In this presentation, Elaine will discuss common pitfalls for organizations that hope to reap benefits from lifting-and-shifting to the cloud without putting their modus operandi under a magnifying glass. Finally, Elaine will demonstrate best-practices for successful cloud transformation.
Mark Smalley is the Lead Editor of ITIL®4’s new High Velocity IT book, that explores what IT service management looks like in digitally enabled organizations. He consulted with 45 industry colleagues from 18 countries to determine the desired topics, and engaged 23 of them as co-authors. He will share his thoughts on key topics such as ethics, unpredictability, safety culture, service-dominant logic, operating models and value streams (which is where the action happens).
After this presentation, IT practitioners should:
· Realize that they are morally responsible for the unintended consequences of their actions
· Use explorative approaches to ‘manage’ complex systems
· Be more human and have more fun in I
"The use of metrics has a bad name for many good reasons - but we do need to measure things to understand
them, to manage them, and to improve them. This presentation discusses how to use metrics to measure flow,
basing metrics on value, how to prevent the usual problems with metrics, and how to ensure that the metrics
you design and use are effective and efficient and themselves contribute towards the production of value.
Metrics are often designed statically, it's necessary to understand the nature of flow, in particular, the flow of
value, how to measure it, and how to measure blocks to efficient flow of value, so as to remove them, or
minimise their impact. 'All is flow.' - Heraclitus"
What is your level of expectation? Towards yourself and others?
Building a successful team is all about mindset.
With the comma mindset you can create an environment where everybody gets into the right flow.
Registration for 2nd day - coffee and tea @Speys restaurant
To implement a new way of working in an organization, the role of middle managers has been proven to determine success. Many leadership experts assume that for leaders to be effective, behaviors are applicable across the different levels of managerial positions. However, evidence shows that to be effective, different hierarchical positions require different managerial behaviors, which are almost unknown for middle managers. To successfully implement the Agile way of working, middle managers should take into account not only agile leadership behavior but also steering, supportive and change-oriented behaviors, typical feminine leadership qualities. Different phases of implementation require different ways of behavior for the middle manager to be deemed helpful. Learn from Ellis' research and her own experience in agile transformations and find the answer to how middle managers motivate employees to transform towards agile, and what leadership behavior is perceived as supportive in such a transformation.
In this presentation Willem combines the lessons from olympic champions, lean IT experts en my own experience into practical guidelines that enable organizations to understand the principles of Flow in both the value delivery as the intense collaboration needed in fast changing environments.
I flow, you flow, we flow. ? How to help each other to get more often in this happy state.
Pien Oosterman, 48 years old, Married with 5 children (of which 3 stepchildren).
CEO of Levi9. Working in IT since 1998, mainly in commercial roles.
My secret flow moments: Analyzing my numbers (on my own in silence) and Getting to know my colleagues better during joiner meetings and update sessions.
Digital Transformation is the latest Industry buzzword bingo phrase. Nobody knows what it is but everybody wants it! One thing is a fact. We are all faced with Digital disruption. This disruption well mean that IT organizations and IT professionals will need to transform? But transform from what to what? From SILO’s to end-to-end empowered teams, from processes to value streams, from a ‘framework’ focus to a behavior focus. Ensuring the smooth flow of decisions, information, work and value. However there are some long-standing barriers that stand in the way. In this session Paul will reveal several areas that need to transform, based on observations and feedback from more than 400 organizations faced with ‘Transformation’. You will gain insights and tips into what YOU need to do differently starting tomorrow!
In this session we will discuss why you should in production, how to do this in a secure way, what benefits it will give you but also give you practical examples of how to do this in practice. Join this session to make sure your users aren't the only people who are testing your application in production!
In this session Sami will speak about how to change your support services to work in a more end-user-centric way. He will use data from the Happiness Score™ reports (free industry benchmark), including more than 1.5M responses and customer stories about how the experience data can and should be used. He will also talk about why companies should be moving away from traditional SLAs to XLAs.
Being dynamic, fast and smooth flowing is more than a technology expectation, it’s a human one! Systems make it possible but people make it happen so let’s talk about your balance between ebb and flow. If we’re to ‘get in the zone’ faster and be in flow more often, we need better understanding of living in a VUCA world, what needs to exist in our strategy to build resilient behaviour and continue to evolve our ability. Combined, this helps to keep ourselves in a mindful state - a flow state in which our people can feel and experience being energised and fully involved.
Most IT organizations are in a transformation journey creating a new digital operating model, leveraging (Scaled) Agile frameworks, DevOps and Continuous Delivery. At the same the technology landscape is changing due to Cloud services and Containers, etc. Traditional IT service management practices are being challenged. Many DevOps teams even question the need to have a CMDB or register changes in the ITSM system; or why not manage incidents in their own agile backlog? The dilemma many organizations are struggling with is: How should IT service management transform in the age of DevOps and Cloud? This presentation shows you how the new role of IT service management fits in a modern digital operating model.
With the current wave of digitalization and the subsequent speed of change, complexity and moral challenges, we need to extend our view from the organisation to the entire ecosystem, deal with increasing unpredictability and with the (moral) impact of our architectures on individuals and society. Making sense of today’s world requires an architecture that is human-centred, flow-oriented, value-sensitive, and discretionary. Human-centred because in an increasingly complex world, the attitude, interactions, and capabilities of people are essential. Flow-oriented because it is not about static descriptions but about the dynamics of doing business. Value-sensitive because the values of all stakeholders, direct and indirect, including future society, must be respected. Discretionary because to create adaptivity, architecture must be able to differentiate between different contexts and subsystems within organisations and adjust both content and way of working to the needs of a situation.
When we talk about selfcare we often think of exercising and eating well, but you only feel healthy and strong if you are also mentally fit. Luckily, you can train your mind just as you would train your body.
Wouter de Jong transforms every meeting into his "Mindgym" and helps you to exercise your mind. The workshop focusses on the 4 key areas in which you can train your brain: compassion, attention, altruism and positivity. Based on the latest scientific insights and combining ideas from mindfulness, compassion training and positive psychology, Mindgym will improve your mental fitness - leading to positive results in every area of your life.