I’m now almost 15 years part of the wonderful team of volunteers that get a kick out of service management. Most of my professional life however has been, and is, around software delivery project management and managing project managers. My first encounter with flow was the book ‘The Goal’ from Goldratt and much of his concepts have since been adopted into current-day-practice in software delivery and support. So for me having Flow as this years’ theme totally makes sense and I believe we’ve lined up yet another great series of speakers to get you energized on 6th and 7th of April. You will trigger my flow through teamplay, running, thom kha kai and Italian or Iberian wine.